OUR VALUES
We are committed to providing our members and guests with exceptional customer service, top-quality facilities, and a truly memorable experience. Every visit should leave you feeling supported, motivated, and part of our FeelGood community.
- We personally greet every member, using their name where possible, to create a welcoming environment.
- Cleanliness & safety are our priorities — our facilities are well-maintained and any concerns are addressed immediately.
- We offer a fantastic fitness experience with expert guidance, including a personalised gym program to all Gold and Platinum Members with 4 to 6-week program review as part of your membership.
- Our group fitness classes and personal training sessions start on time, delivering motivating, challenging, and results-driven workouts.
- We provide high-quality swim lessons for all ages and abilities, led by certified Austswim instructors.
- Our professional team proudly represents our brand, wearing uniforms and maintaining a friendly, approachable, and professional presence.
- We aim to resolve inquiries on the spot, ensuring our members always feel heard and valued.
- When a member decides to leave, we remind them of the benefits of a healthy lifestyle. If they choose to cancel, we handle it efficiently and respectfully, ensuring they leave on a positive note.
- We say goodbye with a smile, making sure every visit ends on a FeelGood note.
OUR VISION
To enhance the health and well-being of our community by providing top-tier fitness facilities, programs, and services—helping everyone to FeelGood and live better.
OUR MISSION
To maintain a diverse, inclusive, and affordable fitness facility, offering expert supervision, tailored programs, and a supportive environment where every member can reach their full potential.
